FURTHER INFO on the process, Confidentiality, Anonymity and Professional conduct...
Please note: Whether it is the initial consultation or an appointment for a Counselling session, IT IS ALWAYS THE CLIENT WHO MAKES THE CALL at the agreed time. The reason for this is to allow the client to feel in control of the process. Therapy should always be self-directed not imposed and therefore if the Client changes their mind about talking to a Counsellor for whatever reason, it is their right to do so. A ringing phone in this instant might feel intimidating and, in some cases might put the client at risk of harm or put them in a vulnerable situation. Another reason the call preference is set this way is to give Clients control over their privacy, and to help prevent being over-heard or interrupted unnecessarily, of which the Client has more control over from their environment. Ensuring the Client is willing and ready for the call sets the tone for successful therapy.
I follow the BACP Ethical Framework for Counselling Professionals 2018. You too, can see this framework by clicking the link or by going to the bacp website. A part of the new 2018 ethical framework for professionals includes an easy to read and understand resource for clients, read about Our Commitment to Clients here.
I take Confidentiality seriously and I want you have a positive experience working in with me, so if you need me to be aware of privacy issues in regards to how or when I communicate with you, then please do make me aware so that I can work with you, in order to maintain your confidentiality.
Clients also need to take responsibility to prevent any issues that may affect their own confidentiality, in regards to communication, messages and notifications on mobile and handheld devices especially, as well as telephone calls that can be identified on telephone bills. I cannot be held responsible for a breach of confidentiality if a third party unintentionally/intentionally read any information or data intended for the client.
Please also be aware that, although I will do my best to protect your privacy, absolute security in the digital world does not exist.
If you'd prefer to send a text message to my dedicated business mobile 07397 072516 that is fine, but please be aware my business mobile is locked away when I'm away from my office desk, so please allow time for me to respond, which will usually be within 24hours. I also remove any data that could be used to identify my clients, so please ensure you leave a contact name even if you have contacted me this way on a previous occasion.