Telephone Counselling may not be for everyone. Some people feel that the lack of visual, may impair the experience. However, some evidence suggests that the release of a range of emotions often tends to occur at a far earlier stage in the telephone relationship than it does when a client is face to face with a Counsellor. The releasing of emotions, is exactly what is needed to deepen the therapeutic relationship, to move through and process what you need to, this in turn is therefore effective therapy.
The telephone is an excellent medium for enabling the client to feel safe enough to reveal something, without feeling too exposed or vulnerable. Perhaps not having to see the reaction of the Counsellor helps to relax the client where fear/anxiety or stress may have been an issue in a regular setting. A sense of anonymity can allow for more freedom of expression. Another element that perhaps allows for the client to feel more comfortable at an accelerated pace compared to regular Counselling is of course the fact that the client can be in their chosen environment, like from home.