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What is Telephone Counselling

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Telephone Counselling: is a remote therapy service which traditionally took place on the telephone, however, advancements in telecommunications means that there are a variety of devices, apps and platforms that are now available to deliver talk-therapy making it even easier than ever before to connect to a therapist remotely.

Telephone Counselling like therapeutic Counselling is where a ‘talk therapist’ meets with a person who wishes to talk through issues or concerns in the attempt to heal emotional pain and resolve personal difficulties in a one off or ongoing longer-term therapeutic relationship. The role of the therapist and the Client remains the same. The difference is the situation which is remote.  In most cases telephone counselling is the term used for auditory remote counselling be that by landline, moblie or online. 

The umbrella term for any ‘talk therapy’ delivered by telecommunications of any sort is 'telehealth'.  Telehealth services are more widely available than they ever have been before which is mainly since the world health pandemic 2020 -21 where due to the need for people to find alternatives to either offering or accessing services like Counselling which has needed to find alternatives. 

Platforms like Zoom have become very popular along with Skype and Googlemeet to name a few.  As a Counsellor who specialises in telephone Counselling (the auditory type) I am keen to remind people that if they like the idea of talking online but with the same benefits of auditory Counselling these platforms can be used with the camera turned to off.   This can be a great alternative for those who live abroad or who don't wish to spend money or use up their credit on their mobile.  

Telephone Counselling is suitable* for a variety of people and situations and makes accessing therapy simple and easy (and in the light of the recent Pandemic a great alternative to in person face to face Counselling).